Refund policy

Last updated: November 15, 2026

Thank you for buying from UK Wayfinder. All of our products are digital ebooks (PDF files) that you can download straight after payment. Nothing is shipped, so there are no physical returns. This policy explains when we replace or refund a purchase.

If a file won't open or arrives corrupt

Email us at support@ukwayfinder.com with your order number and a short description of the problem. We will send you a fresh copy of the file, normally within one working day. If we cannot fix the problem, we will refund the affected product in full.

If you did not receive your ebook

Your ebook is sent to the email address you gave at checkout and is available through a download link. Please check your spam or junk folder first. If it still has not arrived, email us at support@ukwayfinder.com and we will resend it or refund you if we cannot deliver it.

Duplicate or accidental purchases

If you bought the same ebook twice by mistake, or bought a single ebook and the Complete Bundle that already includes it, email us within 14 days of the order and we will refund the duplicate, as long as you have not downloaded it.

Your right to cancel for digital content

In the United Kingdom, you normally have 14 days to cancel an online purchase. For digital content, that right to cancel ends once the download or delivery has begun, if you have agreed to this and acknowledged that you lose the right to cancel. Because our ebooks are delivered to you immediately, we do not offer refunds simply because you changed your mind after downloading or opening a file.

This does not affect your statutory rights. Under UK consumer law, digital content must be of satisfactory quality, fit for purpose and as described. If an ebook does not meet this standard, you are entitled to a repair or replacement and, where that is not possible, a refund.

What our ebooks are, and are not

Our ebooks are educational guides. They do not guarantee a job, a visa or any other outcome, so we cannot refund a purchase because a particular result was not achieved. We are not responsible for changes to laws or official rules after the ebook was published, and we encourage you to check GOV.UK before you act.

How refunds are paid

Approved refunds are returned to your original payment method. We will confirm by email when the refund is issued. Your bank or card provider may take 5 to 10 working days to show it.

How to contact us

For any replacement or refund request, email us at support@ukwayfinder.com with your order number and the email address used at checkout. You can also use the form on our contact page. A real person will reply.